Purpose & Stakeholder Governance (PSG)

The Purpose and Stakeholder Governance (PSG) Impact Topic guides companies to embed a social or environmental purpose and stakeholder-centric approach at the core of their governance and operations. It requires companies to align their strategy with a public purpose to make meaningful positive impact, involve stakeholders in decision-making, adequately respond to grievances, ensure leadership accountability for social and environmental performance, and report transparently on progress.

As a company with no workers, we are required to comply with the following:

PSG 1.1: The company establishes a public purpose to make a meaningiful positive impact.
PSG 2.1: The company has a mechanism to consider or involve its stakeholders and represent their interests in decision-making.
PSG 3.1: The company has a publicly accessible grievance procedure allowing stakeholders to safely raise grievances and seek resolutions.

Below we demonstrate publicly the policies we’ve implemented and the actions we’ve taken to meet these requirements.

Statement on Theory of Change and Purpose

In compliance with PSG 1.1

Up to date as of March 31, 2026

Context

Our Theory of Change and Purpose frames our vision at Enharmonic Encounters to incubate a global society that is more accessible, inclusive, and representative of our diversity. We are committed to building bridges to purposeful impact over time by ensuring that tangible transformation is occurring as a result of our business operations. This Theory of Change and Purpose clarifies why we exist, our impact goals and our plan to reach them, key performance indicators (KPIs) to measure progress of transformation, and potential unintended outcomes

The Problem

The current landscape of purpose-driven leaders and businesses, encompassing entrepreneurial ecosystems such as the global network of Certified B Corporations and 1% for the Planet business members, suffers from a severe lack of diversity.

Whether encompassing linguistic origins or racial or ethnic backgrounds, this glaring disparity suppresses voices, narratives, and missions carrying crucial contributions to solve the most complex challenges facing people and planet, including climate change and human rights violations.

We are in need of a bridge-building effort on the scale of global society that generates purposeful impact through a deliberate prioritization and valorization of the intersectional elements that make our diverse communities all that they are.

The Solution

We exist as a remedy to this problem. Our purpose at Enharmonic Encounters is to empower our global society to be more accessible, inclusive, and representative of our diversity.

By mobilizing the relevance of our operations around the nexus of diversity, accessibility, and inclusivity, we aim to put our planet in the best position possible to not only survive but thrive from the mosaic of its inhabitants both now and in the future.

We implement relevance toward realizing our purpose by taking the following actions:

Shepherding the purpose-driven work of for-profit companies owned by Black and Brown women into the global ecosystem of Certified B Corporations, addressing the glaring disparity of intersectional representation in the B Global Network.
Cultivating strategic relationships with Black and Brown suppliers and professional practitioners to work alongside us in serving our partners, emulating both internally and externally the unapologetic swell in diversity we aim to incubate in the world.
Amplifying the voices and missions of Arabic-, Portuguese-, and other non-English-speaking stakeholders in critical conversations with English-speaking stakeholders, championing accessibility and inclusivity on a global scale and recognizing that key contributions to solve the most complex challenges facing people and planet originate from non-English-speaking stakeholders.
Directing dollars to Black-owned non-profit organizations working to enhance Black lives, scaling our indirect positive impact from ripples to waves.

The Outcome

In the long term, we aims to institute a landscape where historically underrecognized communities have the resources and backing to not only get by but to get ahead. We leverage the relevance of our operations to effect meaningful transformation through a focus on the following impact areas:

Diversity, Equity, Inclusion, and Accessibility (DEIA)
Community Investment

Impact Goal Breakdown

IMPACT AREA: Diversity, Equity, Inclusion, and Accessibility (DEIA)
OUTCOME	ACTION	INPUT	OUTPUT	UNINTENDED OUTCOME	METRICS
Close the glaring gap of diversity in ownership among Certified B Corporations in the United States.	Target Black and Brown for profit businesses aligned with purpose-driven values to shepherd into the ecosystem of Certified B Corporations.	Consistent visibility at events and conferences hosted by B Lab around the world.	Increased following and engagement on our communication channels.	The need to remain financially viable could compromise to some degree the cross-subsidation efforts to keep pricing accessible for smaller, Black- and Brown- owned business, or the percentage of those partners we serve may go down.	___% of our total partners served were Black and Brown in ownership.
Revolutionize key conversations on people and planet to be more inclusive of non-English-speaking voices carrying key contributions to solve our most complex challenges.	Establish cross-subsidation models that allow for leveraging of higher pricing for larger companies with less diverse ownership to make pricing more accessible for smaller, Black- and Brown-owned companies.	Proper investment of time and resources to succeed as one of the first companies in the world to recertify under B Lab's new standards (V2).	Uptick in new Black and Brown partners served year over year.	The inability to cut through the noise and saturation of today's online and media environments could hamper our ability to reach the right partners.	___% of our total revenue came from serving partners who were Black and Brown in ownership.
	Actively invest in B Lab U.S. & Canada's Level program as a resident consultancy.	Cultivation of long-term relationships through repeat business for net growth over time through retention.	Heightened percentage of retention from Black and Brown partners served in the past.		___% of our total revenue came from providing language access across different forums.
	Track the percentage of minority-owned Certified B Corporations in the United States regularly.	Constant conditioning of translation skills to remain at peak performance levels in the provision of language accessibility.	Higher diversification of revenue through expanded presence in different forums requiring language accessibility.
	Expose our language services to different forums such as values-aligned language agencies, non-profit organizations and NGOs with a multinational reach, state courts, etc.	Purpose-driven procurement relationships to allow us to grow our services and serve our partners at the appropriate scale.
	Highlight the purpose-driven work of non-English-speaking stakeholders in the ecosystem of Certified B Corporations among English-speaking stakeholders.

IMPACT AREA: Community Investment
OUTCOME	ACTION	INPUT	OUTPUT	UNINTENDED OUTCOME	METRICS
Empower Black and Brown communities to get ahead and thrive.	Commit to boosting our expenses with suppliers with diverse ownership.	Consistent visibility among Black- and Brown-owned companies.	Increased stability for Black and Brown organizations.	Intentionality toward suppliers with diverse ownership could mean spending more for something that could be purchased elsewhere at a lower price, meaning less spending capacity in our coffers.	___% of our annual expenses went toward suppliers with diverse ownership.
	Maximize charitable giving to Black-owned organizations working to enhance Black lives.	Increased following and engagement on our communication channels.	Growing list of preferred suppliers with diverse ownership.	The diversity in ownership in companies selling the products and services most relevant to run our operations may not always exist, meaning we revert to options with less diverse ownership.	___% of our annual revenue went directly to Black-owned organizations working to enhance Black lives.
	Leverage our network and platform to connect Black-owned organizations with resources and increased mission visibility.	Purpose-driven procurement relationships to allow us to grow our services and serve our partners at the appropriate scale.	Larger pipeline of Black women business owners to feature on our communication channels.

Key Performance Indicators (KPIs)
KPI	MINIMUM COMMITMENT	GOAL	HOW WE CALCULATE
___% of our total partners served were Black and Brown in ownership.	50%	75% by end of year 2028	Number of Black- and Brown-owned companies served divided by total number of companies served.
___% of our total revenue came from serving partners who were Black and Brown in ownership.	25%	50% by end of year 2028	Revenue generated from serving Black- and Brown-owned companies divided by total revenue.
___% of our total revenue came from providing language access across different forums.	10%	30% by end of year 2028	Revenue generated from providing translation and interpreting services divided by total revenue.
___% of our annual expenses went toward suppliers with diverse ownership.	10%	40% by end of year 2028	Total dollars spent with Black- and Brown-owned companies divided by total supplier spend.
___% of our annual revenue went directly to Black-owned organizations working to enhance Black lives.	5%	5% by end of year 2026	Total dollars donated directly to Black-owned organizations working to enhance Black lives divided by total revenue.

The Founder and Executive Director, representing our highest governing body, reserves the right to exercise oversight and review over any and all decisions related to our Theory of Change and Purpose at Enharmonic Encounters.

Jeffrey David Stewart | March 31, 2026
Founder and Executive Director

Stakeholder Consideration in Decision-Making

In compliance with PSG 2.1

Up to date as of March 31, 2026

Context

Our stakeholders empower us to advance toward our purpose and build bridges to purposeful impact. To put it simply, we would not exist without the various stakeholder groups in our orbit, and we understand that we are all interdependent on each other to ensure collective prosperity that favors people and planet. We are committed to understanding the concerns and pursuits of our relevant stakeholder groups and actively considering those elements in our decision-making.

Stakeholder Mapping

Team Members

As a company with no workers, this stakeholder group is not applicable to us. Should our team ever grow, this group would become number one on our priority list and we would commit to ensuring due consideration of our team’s concerns and pursuits in our decision-making.

Investors

As a company with no investors, this stakeholder group is not applicable to us. Should we ever take on investors, we would commit to ensuring due consideration of their concerns and pursuits in our decision-making.

Suppliers

We depend on products and services from other professionals and entities to ensure high-quality service delivery in our own operations. In other words, we cannot realize our purpose and build bridges to purposeful impact without our suppliers. For this reason, we are deeply committed to remaining engaged with this stakeholder group.

One of the ways we seek to realize our purpose is through expanding language access when critical conversations happen between English- and non- English-speaking stakeholders, as we understand that the latter stakeholder group carries key contributions to solve the most complex issues facing people and planet today. How that looks, particularly with our interpreting practice, depends greatly on the language professional partners that work alongside us to ensure language access at the appropriate scale.

We believe firmly in being the change we wish to see in the world. When we talk about our purpose being rooted in spearheading a more accessible, inclusive, and representative global society, we need to lead by example and show the world how that looks. And so, how we connect our suppliers to this equation is by deliberately assembling Black and Brown interpreting teams to serve the needs of our partners.

This intentionality:

builds external credibility by walking the talk in our own operations
champions awareness of the crucial work being done in the translation and interpreting professions
contributes to the brand visibility and economic prosperity of Black and Brown language professionals

We engage our language professional partners in meetings to ensure continued alignment and consideration of what’s best for them, upcoming collaborations, and methods of support moving forward.

Customers

Our customers, or our partners we serve, allow us to realize our purpose of incubating a global society to be more accessible, inclusive, and representative of our diversity. By serving our partners, we actively build bridges to purposeful impact, and we depend heavily on their engagement and feedback to constantly monitor the quality and effectiveness of our service delivery.

From the nature of our services, we engage with our partners more frequently than any other stakeholder group. We approach formal engagement through two primary channels:

Case Study Insight
The stories of our partners need to be heard! At the end of service delivery, we collect specific feedback from our partners through our case study insight request that allows us to craft an accurate and authentic narrative of our journey together, for the world to become more aware of the positive social and environmental impact we’re creating together.
Post Service Debrief
When we reach the end of our service delivery, we collect feedback through our post-service debrief to learn what we did well and where we may improve. Through these forms of engagement we ensure continued alignment and consideration of what’s best for our partners we serve in our decision-making

Communities Where Our Investments Are Located

We consider our investments to be located in the communities served by the work of our charitable partners, who are Black-owned organizations working to enhance Black lives.

Our 5% giving commitment is as robust as it is because we believe that a big part of our purpose is realized by empowering our charitable partners and amplifying their missions, which aligns with our common goal in a ripples-to-waves effect. In other words, our positive impact expands exponentially when our charitable partners thrive. For this reason, we are deeply committed to supporting them over the long term and considering what’s best for them in our decision-making.

We engage our charitable partners in meetings to ensure continued alignment and consideration of what’s best for them, in addition to maximizing the positive social and environmental impact of our yearly donations.

The Environment

The environment, both local and global, is undoubtedly one of our biggest stakeholders. And it doesn’t communicate via conventional channels but rather through a deafening silence that is both seen and felt by millions all over the world.

As a mission-driven, service-based company, we understand that our Scope 3 greenhouse gas (GHG) emissions represent one of our most material sources for possible negative impact generated through our operations. Every business—no matter the size or industry—has a role to play in protecting our planet to ensure future generations thrive.

That’s why we’ve committed to the Offset Climate Certified program through our partnership with Offset Alliance to formally track our GHG emissions and offset them by funding verified GHG reduction projects, while also adopting strategies to lower our emissions over time.

While we officially made this commitment in 2025, we went back to our first year of operations in 2022 and accounted for our full environmental impact over our lifespan.

We now engage the environment annually through professional guidance from Offset Alliance to ensure continued awareness of our environmental footprint, alignment on methodology, and consideration of what’s best for environment in our decision-making.

Accountability

The Founder and Executive Director, representing our highest governing body, reserves the right to exercise oversight and review over any and all decisions related to stakeholder mapping and engagement at Enharmonic Encounters.

Jeffrey David Stewart | March 31, 2026
Founder and Executive Director

Protocol for Raising Concerns and Grievances

In compliance with PSG 3.1

Up to date as of March 31, 2026

Context

Building bridges to purposeful impact and realizing our purpose are serious and painstaking endeavors, and we understand that grievances may arise along the way. We are committed to ensuring a fair and equitable resolution of complaints, misunderstandings, and concerns for all of our stakeholders at Enharmonic Encounters. Maintaining transparency and addressing grievances promptly and constructively is our chief priority, and in so doing we uphold fairness, justify final decisions, and protect relevant stakeholders from retaliation.

Scope

This protocol applies to all stakeholders, including but not limited to the following:

partners we serve
language professional partners
charitable partners
suppliers
the communities where we operate

Grounds for Accepting a Grievance

Whenever a grievance is submitted, we provide to the relevant stakeholders clear information about our protocol and appropriate next steps. Stakeholders will understand what to expect in terms of acceptance criteria, processing, timelines, and our facilitating a resolution.

A grievance may be accepted when it relates to direct aspects of our operations at Enharmonic Encounters, such as:

service delivery
professional conduct
workplace conditions
communication or transparency
policy or dcision-making
safety

Grievances must be submitted in full sincerity with as much factual information as possible via the form below.

Concerns submitted via the form below that fall outside of the scope of direct aspects of our operations or submitted with inadequate supporting evidence may not be accepted as a grievance. In such cases, we will ensure maximum transparency by providing a comprehensive rationale to the relevant stakeholders and any alternative avenues that could be considered.

Protocol

Submission

To initiate our protocol, stakeholders submit their concerns via the form above. We will acknowledge receipt of submission within five (5) business days.

Acceptance or Non-Acceptance

We will then assess the information and evidence included in the submission on a high level, and make a determination on whether the concern will be accepted as a grievance. We will notify the relevant stakeholders of our rationale of acceptance or non-acceptance of the grievance within seven (7) business days following our initial confirmation of receipt of submission.

Investigation

If a grievance is accepted, we will conduct an in-depth examination of the information and evidence included in the submission, which may include consultation with the relevant stakeholders and other third parties. We aim to complete this investigatory stage within thirty (30) business days following our acceptance of the grievance, while recognizing that more time may be needed depending on complexity. We will maintain transparent communication and provide timely updates to the relevant stakeholders when longer timeframes are needed.

Reaching a Resolution

When deemed fair and necessary, we will do everything in our power to resolve grievances for the relevant stakeholders.

Resolutions may include measures such as:

acknowledgment
policy review
corrective action
facilitated conversation
revision of protocols or practices

We understand that the measures listed above may not always be considered a satisfactory resolution for all relevant stakeholders, and we are committed to ensuring justifiable compromises when necessary.

After the resolution has been implemented, we will send a formal communication to all relevant stakeholders informing them that the grievance has been duly addressed and officially closed.

Stakeholder Protection Against Retaliation

Raising grievances is only effective in its spirit and intent when stakeholders have complete freedom to express themselves without fear of retaliation. We affirm with deep conviction that any stakeholder who raises a grievance will not be subject to retaliation, intimidation, or adverse treatment by us or by representatives acting on our behalf.

We prioritize stakeholder protection throughout all stages of our grievance protocol, including considerations such as:

confidentiality in submission management
limited access to grievance information and evidence
assessment of potential retaliation risks
clear reporting channels

Any individual or entity associated with Enharmonic Encounters found to have engaged in retaliation will face corrective action, up to and including termination of our engagement or divestment from our partnership.

Stakeholders who believe retaliation has occurred are encouraged to report it through the same protocol described above, beginning with submission of the form above.

Accountability

We encourage all stakeholders to raise their concerns immediately, to promote swift and fair resolution of all matters. Stakeholders are required to provide their full cooperation and assistance in the investigations when deemed necessary.

The Founder and Executive Director, representing our highest governing body, reserves the right to exercise oversight and review over any and all decisions related to our grievance protocol at Enharmonic Encounters.

Jeffrey David Stewart | March 31, 2026
Founder and Executive Director